Creepy Goth – KYONEX LLC

At Creepy Goth, we are committed to providing high-quality gothic fashion and accessories. Your satisfaction is important to us. Please read our policy carefully before making a purchase.

Returns

We only accept returns for items that arrive damaged, defective, or incorrect. If you receive such an item, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos or videos showing the issue

Once your return request is approved, we will provide instructions for returning the item at no cost to you.

30-Day Free Returns Return any item within 30 days at no cost.

Non-returnable items include:

• Lingerie

• Jewelry & chokers

• Corsets (for hygiene reasons)

• Items purchased on sale

Returns are not accepted for change of mind, wrong size, or normal wear.

Refunds

Refunds are only issued for approved damaged or defective items. Once approved, the refund will be processed to your original payment method.

Please note that shipping fees are non-refundable, except when the item is confirmed damaged or defective.

Refunds are processed within 5 business days of receiving your return.

Exchanges

Exchanges are only available for damaged or defective items. If the requested item is unavailable, a refund will be issued instead.

Shipping

• Estimated delivery time: approximately 2 weeks

• We ship worldwide with free shipping

• Delays caused by customs, postal services, or incorrect addresses are not refundable

Secure Payments

All payments are processed securely through encrypted payment systems to protect your information.

Contact Information

Address: 5830 E 2nd St, Ste 7000, Casper, WY 82609, USA
Phone: +1 307 310 5900
Email: contact@creepygoth.com