Política de envío

Creepy Goth – KYONEX LLC

At Creepy Goth, we aim to deliver your gothic fashion and accessories safely and efficiently to customers worldwide.

We offer free worldwide shipping on all orders.
Estimated delivery time is 5–20 days, depending on your location and the shipping carrier.
Delivery times can vary by destination and may be affected by customs processing, local postal services, holidays, weather, or other unforeseen circumstances.
The estimated delivery window is provided as a general guideline and does not guarantee a specific delivery date.

Orders are typically processed within 1–3 business days after payment is confirmed.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.

We ship to most countries worldwide. However, certain locations may not be supported due to local regulations, carrier limitations, or other shipping restrictions.
Please make sure your shipping address is complete and accurate when placing your order.
Creepy Goth / KYONEX LLC is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

A tracking number will be provided once your order ships.
You can track your package using the tracking link provided in your shipping confirmation email or through the carrier's tracking system.
Please allow some time for tracking information to become active after your order has been shipped.

If your package arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the package and the damaged item so we can review the issue and assist you.
If your package appears to be lost in transit, please contact us so we can assist with the available shipping carrier procedures and investigate the shipment status.
Delivery delays caused by customs, local postal services, or other circumstances outside our control may occur and are not considered a shipping failure.

All payments are processed through secure and encrypted payment systems to help protect your personal and financial information.

Address: 5830 E 2nd St, Ste 7000, Casper, WY 82609, USA
Phone: +1 307 310 5900
Email: contact@creepygoth.com